Technical Support FAQ


What do I need to watch and listen to the video?

All video on the Rooftop Comedy website is streamed in the Adobe Flash Player. Click here to download the latest version of Flash Player.

Also, you need a pretty decent Internet connection or the video playback will be choppy. For the best playback your Internet connection should support a constant 600Kbit download speed. Most DSL and cable modems should be able to handle it.

Do I need a high-speed connection?

Yes. Rooftop Comedy videos are designed to work best with a DSL, Cable Modem, or faster connection. You must be able to sustain a 600Kbps download stream to watch all the videos (although some do pretty well at 350Kbps). If you think your Internet connection should be able to take it, and the video is still choppy, try testing your actual connection speed at free websites such as PCPitstop ( or Speakeasy ( Make sure you're getting the speed you're paying for.

Login and Passwords

I forgot my password. Am I screwed?

Nah. If you forgot your password and you're NOT logged in, click on "Sign In" at the top of the page ( There, you should see a "forgot your password" link. When you click that link, a window should appear asking you for the email address that you used when you first became a member. It's important that the email address you enter match the one you originally registered. If you remember, enter that email address in the form and we'll immediately reset your password to a bunch of crazy letters, and email the new password to the email address you entered. Simply log back into the site with your original Rooftop ID name and new crazy password and you're good to go. If the crazy password is just too crazy to ever remember, click on "My Profile" ( and you can change your password to something else.

I've forgot my Rooftop ID. Now what?

If you forgot your Rooftop ID (your login name), send us an email to with as much stuff as you remember about your login, like what you thought you Rooftop ID was, your email address, your zip code and such, and we'll try to help you out. Don't send your password, as even we don't have access to passwords.

Do I have to log in each time?

You can if you want, but you don't have to. Any time you log in, you have a choice to "Remember me". If you check this box, we'll remember your password for you and log you in each time you come back to the site (you must have cookies enabled on you browser for this to work). For those security nuts out there, don't worry, we don't actually store your password in the cookie because we know that most people use the same passwords over and over. And no, not even Rooftop Comedy personnel will ever be able to see your password.

Why do I have to be a Member to Rate Clips or Shows?

We thought a long time about this and think it's the right thing to do (if you don't, please tell send us your opinion at We regularly hold "contests" where viewers get to vote for the funniest comic. We award real cash prizes to the winners, so we want to keep the voting as fair as we possible. So, we only allow each user to vote for any particular clip one time (this keeps Kevin's mom from voting for her son 1,000 times in a row). The easiest way to enforce this one user — one vote is to ask folks to become members. Membership is totally free. And members can vote for as many clips as they like. However, a member can only rate a particular clip one time.

Rooftop Comedy does not support downloading of the clips. We'll stream them to you as much as you like, but you can't download them.


Sometimes the quality is better than others. What gives?

A few things can cause variations in the quality of a clip:

  1. The overall quality of your viewing experience is very much related to the speed of your Internet connection. If you don't have a broadband connection (e.g., DSL, cable modem or T1), the clips may buffer, skip, look blurry, or explode. Just kidding about the explosion, but it's just not gonna be fun to watch.
  2. Close other unnecessary applications that may be open on your computer, and make sure not to download applications or files while watching Rooftop Comedy. This can slow your computer's ability to handle our video clips.
  3. If you've got a high speed connection, the problem may be that your video-player settings aren't optimized. In the settings for the Windows Media Player, be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds which, if incorrectly set, will limit the amount of bandwidth the incoming video stream can use.
  4. Occasionally comics move very quickly on stage (e.g. jumping jacks, pratfalls, and break dancing). If they're moving too fast, our cameras can't keep up with them and there's nothing we can do. Send them an email and tell them to slow down next time.
  5. Sometimes the Internet gets clogged with traffic, and your connection speed can vary. We wish we could control this. We wish a lot of things. Try watching the clip or show again, or at another time.
I can't download any of the shows.

Sorry, we don't allow folks to download the shows.

I've still got questions!

Contact Us

If nothing else seems to work, shoot us an email at Include the following information:

  • Name
  • Email address
  • A general description of the problem you're encountering
  • Time and date when you experienced the problem
  • Operating system
  • Browser type and version
  • Flash Player version
  • Internet connection rate (56Kpbs modem, DSL, cable modem, T1, etc..)
  • Date and location of the show or the name of the comic clip you are trying to watch

Our tech folks will do all they can to help you fix the whatever's going on and will get back to you as soon as possible.

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November 28, 2012
Rooftop Comedy To Release New Album From Satiric Folk Duo Bobby Joe Ebola and the Children MacNuggits

November 12, 2012
Star-Studded Cast Revisits 1972 Classic "Free To Be... You And Me"

July 2, 2012
Adam Norwest's ONE OF A KIND Available From Rooftop Comedy Productions on July 17, 2012

June 22, 2012
Beth Stelling To Record Debut Comedy Album At Chicago's The Comedy Bar July 20 & 21

June 5, 2012
Danny Bevins' "Inappropriate" To Be Released By Rooftop Comedy Productions On June 12, 2012

May 29, 2012
Nato Green's Debut Album “The Nato Green Party” To Be Released By Rooftop Comedy Productions On June 5, 2012

April 10, 2012
Rooftop Comedy Productions To Release Debut Title From Comedian Mike Brody on April 24

April 2, 2012
Nato Green To Record Live Comedy Album in Oakland on May 8, 2012

March 23, 2012
Rooftop Comedy Productions Re-Releases Latest Album From Nick Griffin on April 3

February 28, 2012
New Album By Andy Hendrickson Available From Rooftop Comedy Productions on March 13

February 13, 2012
Rooftop Comedy Productions To Release Self-Titled Debut From Billy Wayne Davis on February 21

July 28, 2011
Rooftop Media Selected as an AlwaysOn Global 250 Winner

May 18, 2011
Winner of Rooftop Comedy’s National College Comedy Competition To Perform on TBS’s Late-Night Hit Lopez Tonight

May 9, 2011
Rooftop Comedy Partners with Lucille Ball-Desi Arnaz Center to Present Comedy Festival in Lucille Ball's Honor

February 17, 2011
CMT's Next Big Comic starts today

January 20, 2011
Epidemic of Funny: Rooftop Comedy's National College Comedy Competition Presented by TBS Begins Second Year

June 4, 2010
Mass Video Murder: Comedy Kills Online

May 3, 2010
Aliph Launches "Jawbone Stimulus Funny Video Contest" With $10,000 Grand Prize

March 16, 2010
TBS to Present 3rd Annual Rooftop Comedy National College Comedy Competition

February 16, 2010
Rooftop Media to Provide Comedy Content to U.S Army for Safety Training Videos

February 8, 2010
CMT and Rooftop Comedy Search for America's "Next Big Comic"

December 16, 2009
Rooftop Comedy’s Moshe Kasher Named iTunes Best New Comedian of 2009

November 17, 2009
Rooftop Media Expands Comedy Club Network Adding Mottley's & Lincoln Lodge

October 15, 2009
Rooftop Comedy Accepting Submissions for 2 Funny Film Competitions

August 25, 2009
Rooftop Media Takes Flight with digEcor Distribution Deal

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